If you’re looking to return your order, we're here to help! We offer returns within 15 days of receiving your order. You can return your product for store credit which can be used towards an exchange, or refund to original payment method. You will just be held responsible for the postage cost of the return. We do offer free shipping and returns for domestic orders over $300. Please note the following exceptions to our returns policy: All music products are final and cannot be returned. Discounted items are final and cannot be returned. Returned items must have tags still on and be returned in original packaging. Returned items must have no visible signs of wear or use. To initiate a return, please complete the following steps: Email info@deadlydoll.com and explain your reason for return. Customer Service will be in touch within 24-48 hours.